Chat Bots, Brokers, Carriers, & Communication. ATI DL 124 (show audio)

IF TECHNOLOGY CAN HELP EXPEDITE COMMUNICATION, WHY WOULD A CUSTOMER SERVICE & LOGISTICS SYSTEM REMOVE AN ABILITY TO TALK TO A HUMAN BEING IN A TIMELY FASHION TO QUICKLY RESOLVE A PENDING ISSUE? Not everybody is wired in. This is Dispatching LIVE! on ATI.